NPS Calculator
Calculate your Net Promoter Score — a key indicator of customer loyalty.
Response Inputs
Below 0
Needs Improvement
0 to 30
Acceptable
30 to 50
Good
50 to 70
Excellent
Above 70
Exceptional
NPS formula: % Promoters − % Detractors
NPS vs CSAT vs CES
NPS
Loyalty & long-term growth.
CSAT
Immediate satisfaction.
CES
Ease of interaction.
Net Promoter Score
20
Acceptable
100 total responses
Benchmark: 62 (SaaS / Technology) — delta: -42
Formula breakdown
% Promoters = 45.0%
% Detractors = 25.0%
NPS = 20
Promoters45.0%
Passives30.0%
Detractors25.0%
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How to interpret this result
Promoters
Strengthen onboarding, rewards, and referral loops while promoters are still engaged.
Passives
Close small frictions in setup, pricing communication, or support handoffs before they drift.
Detractors
Recover fast with personal outreach, fix root causes, and turn bad experiences into evidence.